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These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.
You must be at least [18] years of age to use this website. By using this website and by agreeing to these terms and conditions, you warrant and represent that you are at least [18] years of age.
This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to our GPS Health Online's use of cookies in accordance with the terms of GPS Health Online's privacy policy / cookies policy.
Unless otherwise stated, GPS Health Online and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
Where content is specifically made available for redistribution, it may only be redistributed within your organisation.
You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without GPS Health Online’s express written consent.
You must not use this website to transmit or send unsolicited commercial communications.
You must not use this website for any purposes related to marketing without GPS Health Online express written consent.
Access to certain areas of this website is restricted. GPS Health Online reserves the right to restrict access to areas of this website, or indeed this entire website, at GPS Health Online’s discretion.
If GPS Health Online provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.
GPS Health Online may disable your user ID and password in GPS Health Online sole discretion without notice or explanation.
In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.
You grant to GPS Health Online a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to GPS Health Online the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or GPS Health Online or a third party (in each case under any applicable law.
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
GPS Health Online reserves the right to edit or remove any material submitted to this website, or stored on GPS Health Online servers, or hosted or published upon this website.
Notwithstanding GPS Health Online rights under these terms and conditions in relation to user content, GPS Health Online does not undertake to monitor the submission of such content to, or the publication of such content on, this website.
This website is provided “as is” without any representations or warranties, express or implied. GPS Health Online makes no representations or warranties in relation to this website or the information and materials provided on this website.
Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any medical, legal or financial matter you should consult an appropriate professional.
GPS Health Online will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:
These limitations of liability apply even if GPS Health Online has been expressly advised of the potential loss.
Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit GPS Health Online liability in respect of any:
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.
If you do not think they are reasonable, you must not use this website.
You accept that, as a limited liability entity, GPS Health Online has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against GPS Health Online officers or employees in respect of any losses you suffer in connection with the website.
Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect GPS Health Online officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as GPS Health Online.
If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.
You hereby indemnify GPS Health Online and undertake to keep GPS Health Online indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by GPS Health Online to a third party in settlement of a claim or dispute on the advice of GPS Health Online legal advisers) incurred or suffered by GPS Health Online arising out of any breach by you of any provision of these terms and conditions[, or arising out of any claim that you have breached any provision of these terms and conditions].
Without prejudice to GPS Health Online other rights under these terms and conditions, if you breach these terms and conditions in any way, GPS Health Online may take such action as GPS Health Online deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
GPS Health Online may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.
GPS Health Online may transfer, sub-contract or otherwise deal with GPS Health Online rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.
You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
These terms and conditions, together with our Privacy Policy and Cookies Policy constitute the entire agreement between you and GPS Health Online in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.
These terms and conditions will be governed by and construed in accordance with British Law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England & Wales.
GPS Health Online is registered in England and Wales. You can find the online version of the register at Companies House. GPS Health Online registration number is 12596423.
GPS Health Online is registered with Information Commissioner’s Office. The reference number with this office is ZA797162.
GPS Health Online VAT number is 360726795.
The full name of GPS Health Online is GPS Health Online LTD.
GPS Health Online registered address is 228 Church Lane, London NW9 8SN.
You can contact GPS Health Online by email to admin@gpshealthonline.com
This privacy policy explains how personal data is collected and used when you use our website. It also explains how we process any data that you supply to us on this website, for instance to request a quote or to use our online services.
GPS Health Online is the Data Controller for any personal data that you supply to us as part of the services you are contracted to receive from us. As our client, you are our data subject.
Policy Statement
We are committed to protecting your privacy. You can access our website without giving us any information about yourself. But sometimes we do need information to provide services that you request, and this statement of privacy explains data collection and use in those situations.
In general, you can visit our web site without telling us who you are and without revealing any information about yourself. However, there may be occasions when you choose to give us personal information, for example, when you choose to contact us or request information from us. We will ask you when we need information that personally identifies you or allows us to contact you.
We collect the personal data that you may volunteer while using our services. We do not collect information about our visitors from other sources, such as public records or bodies, or private GPS Health Online. We do not collect or use personal data for any purpose other than that indicated below:
We intend to protect the quality and integrity of your personally identifiable information and we have implemented appropriate technical and GPS Health Onlineal measures to do so. We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should be aware that we don’t have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites.
What personal data we collect
We will obtain personal data about you (such as your name, address, email address, telephone number) whenever you complete an online form. For example, we will obtain your personal data when you register to use the Site, send us feedback, post material, contact us for any reason, sign up to a service, enter a competition, purchase goods or services or as part of the provision of your existing contractual services
We may monitor your use of this website through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data, weblogs and other communication data whether required for billing purposes or otherwise, the originating domain name of a user’s internet service provider, IP address, operating system, browser type. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see further the section on ‘Use of cookies’ below.
Occasionally we may receive information about you from other sources (such as credit reference agencies) which we will add to the information which we already hold about you in order to help us provide goods and services.
We will use your personal data for any one or more of the following purposes: to help us identify you and any accounts you hold with us; administration; research, statistical analysis and behavioural analysis; customer profiling and analysing your purchasing preferences; marketing—see ‘Marketing and opting out’ below; fraud prevention and detection; to prevent and/or detect crime; billing and order fulfilment; credit scoring and credit checking—see ‘Credit checking’ below; customising this Site and its content to your particular preferences; to notify you of any changes to this Site or to our goods and services which may affect you; improving our goods and services; to allow you to participate in interactive features of the Site; in the event we sell or buy any business or assets.
The following table sets out how we handle your personal data and our legal basis for doing so under GDPR and the Data Protection Act 2018.
What we do |
Our legal basis under GDPR |
Use the personal data that you provide on our web forms and questionnaires |
Article 6(1)(b) - when you provide us with your personal data, for instance to obtain a quote for our services, this is a necessary step to take at the request of the data subject prior to entering into a contract |
Provide goods and services to you |
Article 6(1)(b) - this is necessary for the performance of a contract with you, our data subject |
Provide our online services |
Article 6(1)(b) - this is necessary for the performance of a contract with you, our data subject |
Contact you regarding the services we provide |
Article 6(1)(f) - we need to contact you for our legitimate interests so that we can gather more information for the provision of our services, or to deliver those services most effectively |
Retain your data under our data retention policy after your contract has expired |
Article 6(1)(f) - we need to retain your personal data for only as long as necessary under the law to protect our legitimate interests |
Where you require us to make Reasonable Adjustments to enable you to attend a meeting or interview, we may require further information from you. |
Article 9(2)(a) of GDPR (explicit consent). |
If this includes information about your physical or mental health, such information (being sensitive personal data, Special Category data), will only be used by us, with your explicit consent, to assess your eligibility for Reasonable Adjustments. We will not share or disclose it to others.
You can withdraw your consent as anytime by contacting us. Please note that we may not be able to process your request for Reasonable Adjustments if you do this.
The following table sets out the categories of personal data that we obtain.
| Personal Data | Explanation |
Name, postal address, email address, website, identification number, location data, online identifier - these are classed as personal data |
This data is provided by you on our web forms and questionnaires when you register to use the Site, send us feedback, post material, contact us for any reason, sign up to a service, enter a competition, purchase goods or services or as part of the provision of your existing contractual services. |
Special categories of personal data are racial or ethnic origin, political opinions, sex life, sexual orientation, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purposes of uniquely identifying a natural person, or data concerning health |
This data may be required by us to make Reasonable Adjustments to enable you to attend a meeting or interview, we may require further information from you. |
We may collect, hold, use and disclose the information collected to compile statistical data and to; maintain our database; develop/improve our website; respond to any email enquiries; notify you of any upcoming marketing, training or other events that you have opted in to; provide you with publications; manage quality control; manage systems administration; attend to compliance issues; provide you or your GPS Health Online with advice and determine suitability for employment.
We will not use or disclose your personal information for any other purpose which is not related (or in the case of sensitive information, directly related) to the above purposes without your consent, unless otherwise authorised, required or permitted under the laws of England and Wales. GPS Health Online does not sell your data to third parties.
If you no longer wish to receive information about our services, please send an email to our GPS Health Online Data Protection and Compliance Officer (admin@gpshealthonline.com) advising that you do not wish to receive further information.
Personal data will only be disclosed on a confidential basis to external service providers so that they can provide services such as financial or administrative services in connection with the operation of our business; and to any person (where necessary) in connection with their services, such as law enforcement, regulatory authorities, partners or advisors within the UK.
The handling of these operations is governed by a data processing contract between us and our external service provider, ensuring a commitment to the principals of the GDPR and the Data Protection Act 2018. We ensure external service providers are only authorised to use personal data for the limited purposes specified in our agreement with them.
GPS Health Online implements the following technical, physical and organizational measures to maintain the safety of your personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized use, unauthorized modification, disclosure or access and against all other unlawful forms of processing.
GPS Health Online utilises the extensive features of the cloud environment to ensure high availability, like full redundancy, load balancing, automatic capacity scaling, continuous data backup and geo-replication along with a traffic manager for automatic geographical failover on datacenter level disasters. All failover mechanisms are fully automated.
No personal data is stored permanently outside GPS Health Online’s cloud platforms. The physical security is thereby maintained by GPS Health Online’s subcontractors, see clause 7. Microsoft’s datacenters comply with industry standards such as ISO 27001 for physical security and availability, e.g. by using security staff around the clock, two-factor access control using biometric and card readers, barriers, fencing, security cameras and other measures.
To ensure integrity, all data transits are encrypted to align with best practices for protecting confidentiality and data integrity. E.g. all supplied credit card information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database only to be accessible by those who are authorized to access such systems and who are required to keep the information confidential.
For data in transit, the Service uses industry-standard transport protocols between devices and Microsoft datacenters and within datacenters themselves.
All personnel are subject to full confidentiality and any subcontractors and subprocessors are required to sign a confidentiality agreement if not full confidentiality is part of the main agreement between the parties.
Whenever personal data is accessed by authorised personnel, the access is only possible over an encrypted connection. When accessing the data in a database, the IP number of the person accessing the data must also be pre-authorized to obtain access.
Any device being used to access personal data is login protected by GPS Health Online’s Azure Active Directory (AAD), Microsoft’s cloud based identity and access management service, and has GPS Health Online’s corporate antivirus solution installed. If any personal data are temporarily stored on a device, the storage unit on the device must also be strongly encrypted.
On premise devices storing personal data temporarily is at all times, except when not being actively used or relocated under uninterrupted supervision, locked in a safe. Personal data are never stored on mobile media like USB sticks and DVD’s.
GPS Health Online will at all times keep you informed about changes to the processes to protect data privacy and security, including practices and policies. You may at any time request information on where and how data is stored, secured and used. GPS Health Online will also provide the summaries of any independent audits of the Service.
All access to personal data is blocked by default, using a zero privileges policy. Access to personal data is restricted to individually authorized personnel. GPS Health Online’s Security and Privacy Officer issues authorizations and maintains a log of granted authorizations. Authorized personnel are granted a minimum access on a need-to-have basis through our AAD.
Personal data from our data subjects is retained in line with our data retention policy. GPS Health Online keeps most data for 7 years, which covers the 6 years by law in which we have to keep certain information for a minimum of 6 years plus the current year. Personal data that is no longer necessary to be kept under GPS Health Online’s data retention policy will be deleted. Under GPS Health Online’s data retention policy, there are certain exemptions in relation to financial data and health data. A copy of GPS Health Online’s data retention policy can be made available upon request.
You have the following rights in relation to personal data held on you by GPS Health Online:
If you wish to learn more about these rights and how they operate, please look at the ICO’s website www.ico.org.uk/for-the-public.
GPS Health Online does not operate any automated decision-making systems.
You have a right to request a copy of the personal data that we hold about you. If you would like a copy of some or all of your personal data, please email admin@gpshealthonline.com or write to our GPS Health Online Data Protection and Compliance Officer at 228 Church Lane, London NW9 8SN.
Proof of your identity will be required for security purposes.
If you are unhappy with the response that you receive from us when you exercise your GDPR rights or Data Protection Act 2018 rights, you have the right to lodge a complaint to the ICO. More guidance about raising a complaint with us is available on the ICO’s website https://ico.org.uk/for-the-public/raising-concerns/ and for raising a complaint with the ICO, more information is available on https://ico.org.uk/concerns/.
Personal Data breach notification
In the event that your data is compromised, we will notify you and competent Supervisory Authority(ies) within 72 hours by e-mail with information about the extent of the breach, affected data, any impact on the Service and GPS Health Online’s action plan for measures to secure the data and limit any possible detrimental effect on the data subjects.
"Personal data breach" means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed in connection with the provision of the Service.Our website may contain links to other sites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policy.
GPS Health Online uses security reports to monitor access patterns and to proactively identify and mitigate potential threats. Administrative operations, including system access, are logged to provide an audit trail if unauthorized or accidental changes are made.
System performance and availability is monitored from both internal and external monitoring services.
Please review the website regularly as this statement may change from time to time. If you have any questions about our privacy policy or information, we hold about you please contact:
GPS Health Online Data Protection and Compliance Officer
Email: admin@gpshealthonline.com
These terms of use, together with our Privacy policy , cancellation policy and the other service conditions which you accept in requesting our services and the medical services of GPs, are the terms on which you may use the application located at GPS Healthonline.
The GPS Healthonline App is a copyrighted work belonging to us. You confirm that you have the right, authority, and capacity to enter into these Terms. If you do not agree with all of the provisions of these Terms, do not access and/or use the App.
You agree to be responsible for maintaining the confidentiality of your Account login and password information and be fully responsible for all activities that occur under your Account;
To access the Package or Subscription ’ section of GPS Health Online , a user must purchase Membership on a recurring payment basis (“Subscription(s)”). GPS Health Online reserves the right to make any changes at any time to the amount, structure or timing of any charges and/or payments for any of the Services. You will be billed in advance on a recurring and periodic basis (referred to as a “Billing Cycle”). Billing Cycles are set either on a monthly, three-monthly, annual or biennial basis, depending on the type of subscription plan you select when purchasing a Subscription.
At the end of each Billing Cycle, your Subscription will automatically renew under the same conditions unless you cancel it or unless GPS Health Online cancels it. You may cancel your Subscription renewal either through your account management page or by contacting GPS Health Online customer support team at support@gpshelathonline.com A valid payment method, including credit card or debit card, is required to process the payment for your Subscription. You shall provide GPS Health Online with accurate and complete billing information including your full name and details of a valid payment method. By submitting such payment information, you automatically authorise GPS Health Online to charge all Subscription fees incurred through your account to any such payment instruments.
GPS Health Online may terminate or suspend with immediate effect and without notice your access to and use of the Services as a Member, for any reason, and, in particular if we:
GPS Health Online may come to a conclusion which will result in termination or suspension even if it is based upon our opinion or mere suspicion or belief, without any duty to prove that our opinion or suspicion is well-founded and even if our opinion or suspicion proves not to be well-founded.
At any point, GPS Health Online deems user conduct to be unsuitable, the Company may, of its own volition, choose to terminate any licence or permission previously granted to a user.
You may cancel your Membership at any time but under no circumstances will GPS Health Online a refund of any payment(s). You may cancel your Membership and as long as you give one month's notice but check the terms and but under no circumstances will GPS Health Online provide a refund of any payment(s).
We do not offer refunds on purchases made through the Site. We provide a coupon to use of other services
The cost of the Video Consultation will be clearly set out on the GPS Healthonline App when you select a GP and you will be asked to confirm that you agree to the specified cost of the Video Consultation (the “GP Video Consultation Fee”) before submitting your request to receive services from a GP.
The amount of the GP Video Consultation Fee will vary depending on the day and/or time of the request for a Telephone Consultation. We reserve the right to change the price of the GP Video Consultation Fee, Extended Time Fees and GP Follow-Up Action Fees (see below). You will always be given the option of agreeing to the cost when submitting your request to receive services from a GP.
In addition to your Video Consultation, you accept that your GPS Health online GP will (at additional charges as set out within the App) be able to provide a referral letter, provide a sick-note and/or provide a private letter . You will be notified of the cost of GP Follow-Up Action Fees by the GP and then via the App. GPs will not be able to prescribe medications to Patients during or as follow up to a Video Consultation.
The cost of the Visit (the “Visit Fee”) will vary depending on the day and/or time of the proposed Visit. To the extent, for whatever reason, the Visit extends beyond the Allocated Time, you will be charged an amount (the “Additional Visit Fee”) for each additional 10 minutes. The Visit Fee and the Additional Visit Fee will be clearly set out on the App when you select a GP and you will be asked to confirm that you agree to these costs before submitting your request for a Visit to receive services from a GP.
If a GP recommends prescription of medications for a Patient then the GP will provide a prescription for dispensing at a pharmacy or, if available, by the GP during the Visit. There will be no charge for prescriptions supplied to a Patient during a Visit and for faxing or emailing such prescriptions to a pharmacy, but you will be required to pay the pharmacy for the costs of the medication dispensed by it and any delivery company for delivery costs, in accordance with their respective terms.
If medication is required as a matter of an emergency then you should call 999 or visit your local hospital. You will not be charged for medications that are not dispensed.
We reserve the right to change the price of the Visit Fee and the Additional Visit Fee and the Additional Service Fee from time to time. You will always be given the option of agreeing to the cost when submitting your request to receive services from a GP.
Following a Visit, you may request a follow-up Telephone or Video Consultation with your GP for non-emergency queries. A request can be made via the App. There will be no charge for this Telephone or Video Consultation. The GP will call you as soon as they are able to do so, but there will be no prescribed time period in which they must do so.
